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We’d love to hear from you! Whether you have questions about our products, need assistance with an order, or just want to say hello, feel free to reach out.
- FAQ’s
FREQUENTLY ASKED QUESTION
Our main focus is on rocks and minerals, including spheres, points, towers, and carved pieces.
Yes, all our jewelry items are handmade by skilled artisans, and our rock and mineral specimens are carefully selected and sometimes carved by hand.
To keep your rocks and minerals looking their best, avoid exposure to harsh chemicals and clean them gently with a soft cloth.
Yes, we offer custom services for both jewelry and carved rock pieces. Please contact us at Jen@Jennysrockroom.com to discuss your requirements and get a quote.
Shipping times vary based on your location. Typically, orders are processed within 2-3 business days and shipped within 5-7 business days.
Yes, once your order is shipped, you will receive a tracking number via email. You can use this to track your order’s progress.
Yes, we offer international shipping. Shipping rates and times will vary based on your location and will be calculated at checkout.
You can reach us via email at Jen@Jennysrockroom.com or by phone at (740) 632-7186.
Yes, we are committed to ethical practices and ensure that all our rocks and minerals are sourced responsibly. We work with suppliers who adhere to fair labor practices and environmental standards.